Continuous Quality Improvement Resources

Tips for improving virtual service delivery, supporting facilitators and clients, maximizing client engagement, delivering services in specific settings, delivering hybrid services, and ensuring privacy and safety.

Describes the importance of having a CQI implementation team, who should be on the team, and how it should operate. Also appears under New Resources.

Webinar highlights processes and tools to support CQI implementation teams, including suggested meeting structures and communication planning.

Webinar is an introduction to CQI implementation teams, touching on team composition, responsibilities, and communication considerations.

Webinar introduces the 2020 CQI template and provides and overview of the steps in the CQI cycle, as well as early steps to support CQI.

Webinar focuses on using a CQI approach to adapt during the COVID-19 pandemic (2015 cohort)

Helps CQI implementation teams understand the team’s strengths and gaps in perspectives and experiences.

Provides considerations for using a CQI approach to navigate and adapt to changing contexts, including the COVID-19 pandemic.

Describes facilitation strategies CQI teams can use to incorporate a range of perspectives, guide question development, and gain consensus.

Describes two decision-making models CQI implementation teams can use to make key decisions.