Continuous Quality Improvement Resources

Webinar provided suggestions for completing sections D1-D3 of the HMRF CQI Plan template.

Presents one grantee’s approach to sharing survey data with staff in an accessible way. Part of a series of CQI tip sheets focusing on promising grantee practices.

Webinar provided considerations for conducting a road test to learn about and refine improvement strategies and offered thoughts on continued monitoring of strategies. We reviewed road test planning; discussed the purpose of learning cycles and considerations for next steps; and shared about importance of SMART goal monitoring to assess success.

Offers tips on the use of focus groups to gather detailed, action-oriented feedback from clients. Part of a series of CQI tip sheets focusing on promising grantee practices. 

Covers the use of the teach-back method in ongoing facilitator training. Teach-backs are a promising improvement strategy when the challenge is related to skills or knowledge. Part of a series of CQI tip sheets focusing on promising grantee practices.

Webinar covered three key steps for planning a road test: articulating your strategy, developing learning questions, and creating an implementation plan.

Webinar on developing strategies for program improvement. It includes a review of root cause analysis to support strategy development, provides suggested sources of strategy ideas, and explains the importance of developing a rationale to be sure an improvement strategy aligns with desired outcomes.

CQI implementation teams can use this worksheet to develop their communication protocols, which is relevant to a broader audience.

Two examples of feedback forms CQI implementation teams can use or adapt to collect client feedback on workshops.

Webinar focuses on collecting feedback to respond to key learning questions in a road test.