Continuous Quality Improvement Resources

Webinar reviews the bright spots method that was first shared in the January 2024 session. The February session included a Mural activity to learn about bright spots across grants.

Webinar covered the Bright Spots approach, a tool that supports strategy development within CQI efforts. In using this method, teams identify high-performing sites or staff, and then interview staff to learn more about what they do.

Webinar covered activities to support user-centered strategy development. These included two empathy-focused activities – empathy mapping and journey mapping – to consider the needs of strategy “users” when designing for improvement. It also included an activity to foster collaborative strategy design with staff and/or partners called Round Robin.

Webinar covered the key steps in the CQI process for distilling takeaways and making decisions after a road test. The presentation includes grantee responses to an in-session activity that allowed teams to engage with data together.

Webinar covered common challenges that occur when road testing and offered strategies for getting ahead of them. The presentation includes grantee responses to an in-session poll question about challenges they've encountered when road testing. 

Webinar described key data collection methods to support learning as part of a road test. The session touched on considerations for using different methods as part of a road test, including surveys, interviews, focus groups, and administrative data. It also included presentations from two grantees on how they have used data to learn about their improvement strategies.

Webinar provided guidance and examples for how to use nFORM to support program monitoring and CQI. Featured key reports and tools in nFORM that support using and learning from programmatic data. Repeated content from the October 2021 Leadership Academy.

Webinar provided suggestions for completing sections D1-D3 of the HMRF CQI Plan template.

Webinar provided considerations for conducting a road test to learn about and refine improvement strategies and offered thoughts on continued monitoring of strategies. We reviewed road test planning; discussed the purpose of learning cycles and considerations for next steps; and shared about importance of SMART goal monitoring to assess success.

Webinar covered three key steps for planning a road test: articulating your strategy, developing learning questions, and creating an implementation plan.