Continuous Quality Improvement Resources

Tip sheet provides guidance on three key steps to take when developing improvement strategies. It includes six one-page tip sheets on different methods for learning about challenges and developing and prioritizing strategies.

Presents one grantee’s approach to sharing survey data with staff in an accessible way. Part of a series of CQI tip sheets focusing on promising grantee practices.

Offers tips on the use of focus groups to gather detailed, action-oriented feedback from clients. Part of a series of CQI tip sheets focusing on promising grantee practices. 

Covers the use of the teach-back method in ongoing facilitator training. Teach-backs are a promising improvement strategy when the challenge is related to skills or knowledge. Part of a series of CQI tip sheets focusing on promising grantee practices.

Tips for improving virtual service delivery, supporting facilitators and clients, maximizing client engagement, delivering services in specific settings, delivering hybrid services, and ensuring privacy and safety.

Describes the importance of having a CQI implementation team, who should be on the team, and how it should operate. Also appears under New Resources.

Covers common questions related to developing and measuring progress toward SMART goals. Also appears under New Resources.

Provides considerations for using a CQI approach to navigate and adapt to changing contexts, including the COVID-19 pandemic.

Helps CQI implementation teams map the characteristics of team members to understand the team’s strengths and gaps in perspectives and experience.

Describes facilitation strategies CQI teams can use to incorporate diverse perspectives, guide question development, and gain consensus.