Webinar covered activities to support user-centered strategy development. These included two empathy-focused activities – empathy mapping and journey mapping – to consider the needs of strategy “users” when designing for improvement. It also included an activity to foster collaborative strategy design with staff and/or partners called Round Robin.
E2
Webinar on developing strategies for program improvement. It includes a review of root cause analysis to support strategy development, provides suggested sources of strategy ideas, and explains the importance of developing a rationale to be sure an improvement strategy aligns with desired outcomes.
Covers the use of the teach-back method in ongoing facilitator training. Teach-backs are a promising improvement strategy when the challenge is related to skills or knowledge. Part of a series of CQI tip sheets focusing on promising grantee practices.
Webinar provided guidance and examples for how to use nFORM to support program monitoring and CQI. Featured key reports and tools in nFORM that support using and learning from programmatic data.
Webinar provided considerations for conducting a road test to learn about and refine improvement strategies and offered thoughts on continued monitoring of strategies. We reviewed road test planning; discussed the purpose of learning cycles and considerations for next steps; and shared about importance of SMART goal monitoring to assess success.
Tip sheet provides guidance on three key steps to take when developing improvement strategies. It includes six one-page tip sheets on different methods for learning about challenges and developing and prioritizing strategies.
Webinar provided suggestions for completing sections D1-D3 of the HMRF CQI Plan template.
Webinar provided guidance and examples for how to use nFORM to support program monitoring and CQI. Featured key reports and tools in nFORM that support using and learning from programmatic data. Repeated content from the October 2021 Leadership Academy.