Strategy Development

  • Tip sheet provides an overview of the Bright Spots approach, a tool that can be used to support strategy development. The tip sheet also includes a matrix that presents advantages and disadvantages of methods for identifying bright spots, and an interview template to learn more about practices used by bright spots. 

  • Webinar covered the Bright Spots approach, a tool that supports strategy development within CQI efforts. In using this method, teams identify high-performing sites or staff, and then interview staff to learn more about what they do.

  • Webinar covered activities to support user-centered strategy development. These included two empathy-focused activities – empathy mapping and journey mapping – to consider the needs of strategy “users” when designing for improvement. It also included an activity to foster collaborative strategy design with staff and/or partners called Round Robin.