Collaboration

During this session, the Data Capacity and CQI TTA team focused on how programs can develop SMART goals to measure the success of an improvement strategy. This session builds on the August 25 CQI office hours, which covered how programs can use nFORM and other data to identify and address challenges. 

During this session, the Data Capacity and CQI TTA team discussed how programs can use their nFORM and other data to identify and prioritize challenges. We also reviewed how CQI teams can use human-centered design (HCD) activities to drill down on the root causes of challenges. 

During this office hours, the Data Capacity and CQI TTA team discussed the processes and tools to support CQI team collaboration, including tips and tools for meeting facilitation, check-ins, and decision-making. 

Webinar covered activities to support user-centered strategy development. These included two empathy-focused activities – empathy mapping and journey mapping – to consider the needs of strategy “users” when designing for improvement. It also included an activity to foster collaborative strategy design with staff and/or partners called Round Robin.