Tips for improving virtual service delivery, supporting facilitators and clients, maximizing client engagement, delivering services in specific settings, delivering hybrid services, and ensuring privacy and safety.
Tip Sheet
Covers the use of the teach-back method in ongoing facilitator training. Teach-backs are a promising improvement strategy when the challenge is related to skills or knowledge. Part of a series of CQI tip sheets focusing on promising grantee practices.
Presents one grantee’s approach to sharing survey data with staff in an accessible way. Part of a series of CQI tip sheets focusing on promising grantee practices.
Offers tips on the use of focus groups to gather detailed, action-oriented feedback from clients. Part of a series of CQI tip sheets focusing on promising grantee practices.
Tip sheet provides guidance on three key steps to take when developing improvement strategies. It includes six one-page tip sheets on different methods for learning about challenges and developing and prioritizing strategies.
Helps CQI implementation teams map the characteristics of team members to understand the team’s strengths and gaps in perspectives and experience.
Describes facilitation strategies CQI teams can use to incorporate diverse perspectives, guide question development, and gain consensus.
Tip sheet suggests nFORM reports to support CQI, specifically, using nFORM data to understand challenges (2015 cohort; 2020 version is in development)
Provides considerations for using a CQI approach to navigate and adapt to changing contexts, including the COVID-19 pandemic.
Informational resource describes four best practices for effectively implementing CQI.