Continuous Quality Improvement Resources

Offers tips on the use of focus groups to gather detailed, action-oriented feedback from clients. Part of a series of CQI tip sheets focusing on promising grantee practices. 

Presents one grantee’s approach to sharing survey data with staff in an accessible way. Part of a series of CQI tip sheets focusing on promising grantee practices.

Covers the use of the teach-back method in ongoing facilitator training. Teach-backs are a promising improvement strategy when the challenge is related to skills or knowledge. Part of a series of CQI tip sheets focusing on promising grantee practices.

Webinar covered three key steps for planning a road test: articulating your strategy, developing learning questions, and creating an implementation plan.

Webinar about findings from an ACF-sponsored study on how HMRF grantees from the 2015 cohort adapted to virtual service delivery during the COVID-19 public health emergency. Includes considerations and potential practices for virtual service delivery that may be useful for the 2020 cohort of HMRF grantees.

Tips for improving virtual service delivery, supporting facilitators and clients, maximizing client engagement, delivering services in specific settings, delivering hybrid services, and ensuring privacy and safety.

Webinar on developing strategies for program improvement. It includes a review of root cause analysis to support strategy development, provides suggested sources of strategy ideas, and explains the importance of developing a rationale to be sure an improvement strategy aligns with desired outcomes.

Describes the importance of having a CQI implementation team, who should be on the team, and how it should operate. Also appears under New Resources.

Webinar focuses on developing effective SMART goals, as well as identifying data to track progress toward SMART goals.

Webinar focuses on identifying and understanding challenges. It features nFORM tools to assist in learning about challenges and explains root cause analysis.